Returns policy

Unjustifiable Withdrawals

You have the right to withdraw from the purchase contract, without having to announce the reason why you want to return the products, within fourteen (14) calendar days after the products have been delivered to you. This suggests that you will have to make your decision clear to Prigipo before the end of the 14th day as stated above. For you to actually withdraw from the purchase contract, the following requirements should be met: the product should be in its original, perfect condition, never used in any way, should come in its original packaging with no apparent damages or tears including all of its original components. Make sure you fill out the Unjustifiable Withdrawal Form you will find here or at the footer of our Site’s homepage and include it in your package or send it via e-mail at info@prigipo.com. Your package must be accompanied by the original receipt or invoice of purchase.

You will be reimbursed with the full amount of your order including the delivery expenses, given that you had chosen the least expensive method of delivery available in our Site. Any additional charges, such as Cash On Delivery charge, are not refundable. The money will be refunded in the same way as it was received buy us in the initial payment within 14 days from the day we received your return. If you choose to receive your refund in another way of that of the original charge, you will be responsible for any extra fees that may arise by that choice.

The delivery expenses for your return is your responsibility and you are free to choose whichever delivery method is available to you. Alternatively, you can deliver the package yourself at our store at Kolokotroni 34, Syntagma, 3rd floor to avoid the delivery altogether.

*www.prigipo.com reserves the right to dismiss the withdrawal if one or more of the above requirements are not met.

Exchanges/ Returns

You can return any item within 30 days of receiving your original order. For us to accept the return, the product must be in its original condition (not worn), accompanied by the original invoice, receipt of purchase or the gift receipt and in its original packaging. Also, your original order came with a returns note (which you can also find here) that you have to fill out and send us back with the item you want to return. All returns must be addressed to:

PRIGIPO
34, Kolokotroni St.
3rd floor
105 62
Athens
Greece

Concerning the returns delivery charges, you can refer to the following situations:

– Exchange (you eventually changed your mind)

In this case, after we receive back the product you bought in the first place in its original condition, you will be getting a discount coupon to use in your next order equal to the price of the item you returned. Any delivery charges that arise during this whole process is your responsibility.

– Wrong product

In this case, after we get back the product you mistakenly received in its original condition, we’ll send out the right one within 3 business days from the delivery. You will be reimbursed for the delivery charge (up to 4,00 euros) of the return in one of the following ways:

  1. A discount coupon for our site.
  2. A deposit on an account you noted in the returns note.

– Defective product

If you discover there is a flaw in your Prigipo piece of jewelry within 30 days from delivery, we will replace or repair it with no extra charge (unless this is impossible or requires unjustified expenses on our behalf). You need to fill out the returns note you will find in the package and send it along with the piece of jewelry at PRIGIPO, 34, Kolokotroni St., 3rd floor, 105 62, Athens, Greece. We will send out a replacement within 3 working days from the delivery. If the specific product is out of stock, you will be getting an e-mail informing you about the date of the delivery (maximum period of 10 business days). 

You will be reimbursed for the delivery charge (up to 4,00 euros) of the return in one of the following ways:

  1. A discount coupon for our site.
  2. A deposit on an account you noted in the returns note.

*Note that none of the delivery charges apply if you come down in our store and return your order yourself!

Prigipo lasts for a lifetime

All Prigipo handcrafted jewelry can be repaired. You can contact us and get en estimate on the cost of the repair beforehand and send your beloved piece of jewelry back to our workshop (this delivery will come at your expense) at 34, Kolokotroni St., 3rd floor, 105 62, Athens, Greece, accompanied by the original receipt of purchase or gift receipt and your contact details.

Alternatively, you can bring your Prigipo piece of jewelry at our store yourself (within working hours) and you will be informed about the cost of the repair via telephone or e-mail.